TNH will only remove reviews that clearly violate our Terms of Service or Review Guidelines. If you feel that a review has been posted to your spot that is in violation of these policies, then either flag the review (by clicking on the little flag icon next to it) or contact us at firstname.lastname@example.org.
We will investigate the review to see if it violates any of the policies set out in the Terms of Service or our Review Guidelines. It is important to note that we will not remove a review just if it is suspicious or if you think it is obviously planted there under ulterior motives. We must find evidence of that occurring.
Once we have concluded our initial investigation, we will get back to you with our determination. It is entirely possible that we will leave the review up initially and monitor the users subsequent site usage to see if initially absent evidence comes to the foreground at a later date.